Walking With You Every Step Of The Way

Our Professional Staff

Melissa Bartlett

Melissa Bartlett
Hearing Instrument Specialist/Owner

Melissa Bartlett grew up in southwest Iowa, attended college in Phoenix, and worked at Medicap Pharmacy in Boone, IA since 2012. Melissa's mentor, Jim Carlson, owned and operated Medicap Pharmacy serving the people of Boone for 45 years. After Jim sold Medicap Pharmacy, Melissa decided to try her hand at small business in the hearing technology world. Her desire to own a location in the community of Boone and surrounding areas has only grown. Melissa and her husband, Timothy, have found a love for the community and put down roots by buying a home and deciding to raise their children here. Melissa is wanting to carry on a legacy that Jim Carlson started by wanting to help as many people as possible with hearing loss and find solutions for every person that suffers from hearing loss and would benefit from hearing aids. Melissa is proactive in educating and helping people hear in this community and is excited to have the freedom to be customer driven. Melissa is a proud member of the International Hearing Society and the local Boone Chamber of Commerce. She works closely with the local Lions' Club that allows those who qualify to have access to the hearing instruments they need.

Dawn Westrum

Dawn Westrum
Office Manager

Dawn was born and raised in the metropolis of Stratford, IA, population of 712. She graduated from Stratford High School in 1981 and then graduated from the American Institute of Business in 1982 with a degree as a medical secretary. Dawn was hired at the Iowa Department of Transportation in August, 1983 into a temporary position and became permanent in February, 1984. Dawn started as a word processor and worked up through the ranks until she became the benefits administrator for approximately 2,700 employees. She retired from the State of Iowa DOT in April, 2018. Dawn met Melissa when she was working at Medicap Pharmacy for her uncle, Jim Carlson. When planning to retire Dawn's father, Dale, didn't want her to get bored so he volunteered her to work with Melissa before she even had retired. It turns out that Dawn is glad he did! Dawn started working with Melissa in June, 2018 and hopes to be working with Melissa for years to come. She is learning how to clean hearing aids and take care of them. Dawn said, "I love working with Melissa, we get along great and am learning many new things from her about the hearing aid business. Melissa's passion to serve ignites motivation in her wonderful patients and makes for an effortless transition for people with hearing loss."