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Our Staff

Melissa Bartlett

Melissa Bartlett
Hearing Instrument Specialist/Owner

Melissa Bartlett grew up in southwest Iowa and attended college in Phoenix, AZ. In 2012, she started working at Medicap Pharmacy in Boone, IA, under the mentorship of Jim Carlson. It was during her time at Medicap that Melissa began to develop a passion for assisting individuals adversely affected by hearing loss. She saw the negative impact on, not only the individual, but the family as well, and she also saw how helping people hear greatly improved their quality of life. In the beginning of 2019, Melissa opened HearSound, Inc., with the primary focus of helping people hear within the Boone community. She is proud to have the freedom to be customer-driven and strives to implement the same care of her patients that she learned under Jim Carlson. Melissa is a member of the International Hearing Society and the local Boone Chamber of Commerce. She also works closely with the local Lions' Club, who helps those who qualify have access to the hearing instruments they need. Melissa and her husband, Timothy, have a love for the community and live in Boone with their three children.

Dawn Westrum

Dawn Westrum
Office Manager

Dawn Westrum has been on staff at HearSound since our doors opened in 2019. Dawn graduated from the American Institute of Business in 1982 with a degree as a medical secretary. As the office manager, she is in charge of front office operations, and she assists in cleaning and caring for hearing aids. She loves interacting with and assisting our clients at HearSound and enjoys learning new things about the hearing aid business.

Samantha Schmidt

Samantha Schmidt
Apprentice

Samantha is our most recent addition to the HearSound team. A long-time resident of Boone, Samantha has worked for several years in the health care industry, and she is now focused on working in the hearing care industry. She is currently training under Melissa and has found a similar passion for the importance of hearing health. Her drive comes from interacting with the patients at HearSound and witnessing the life-changing difference hearing aids have made in the lives of the patients she has been able to help assist. Samantha is excited to pursue this path and learning more from her mentor.